By setting out this Customer Information we fulfil our obligations to provide information. This Customer Information does not constitute any contractual conditions. These are contained in the General Terms and Conditions of Business.
This is an offer of
Am Hohen Stein 8
Tel: +49 (0)261 921 5840
Fax: +49 (0)261 9215 8490
Registered at Koblenz Local Court under HRB 62 69
Managing Director: Nikolaus Schär
VAT Reg. No: DE 205 243 717
Responsible for the content: Nikolaus Schär
2. Cancellation Information
The following shall apply if the customer is a consumer:
Right of Withdrawal from the Contract
You may withdraw your contractual acceptance in writing (e.g. letter, fax or e-mail) within fourteen days without specifying any reasons, or – if the goods are placed at your disposal prior to the expiry of this period – by returning the goods. The period shall commence upon receipt of this information in writing but not before delivery of the goods to the consignee (not before receipt of the first part consignment where there is recurring delivery of the same type of goods), nor before fulfilment of our obligations to provide information pursuant to Article 246, Section 2 in conjunction with Section 1, Subsections 1 and 2 of the EGBGB (Introductory Act to the German Civil Code) as well as our obligations under Section 312e, Section 1, Clause 1 of the BGB (German Civil Code) in conjunction with Article 246, Section 3 of the EGBGB. The deadline is deemed to have been observed if the notice of withdrawal or the product has been sent within the prescribed period.:
Am Hohen Stein 8
Fax: +49 (0)261 9215 8490
Consequences of Withdrawal
In the event of effective cancellation any goods, services or payments received by either party shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return the goods or service received either in full or in part or only in a deteriorated condition, you may have to compensate us accordingly. In the case of goods surrendered this does not apply if the deterioration of the item is solely attributable to its examination – such as would have been possible for you in a retail shop, for example. Otherwise you can avoid any obligation to provide compensation for deterioration of the item caused by utilisation as intended, by not using the item as if it were your property and by refraining from any actions which may affect its value. Goods which can be sent by parcel post are to be returned to us at our risk. You shall bear the cost of returning the goods if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed 40 euros, or where – in the event of more expensive goods – you have not rendered a consideration or a contractually agreed partial payment at the time of cancellation. Otherwise returning the consignment is free of charge for you. Goods which are not suitable for sending by parcel post will be collected. Obligations to refund payments must be fulfilled within 30 days. The deadline shall commence for you on the date you sent your notice of withdrawal or the item, and for us upon its receipt.
End of the Cancellation Information
Under Section 312b, Subsection 3, No. 6, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering or leisure services, where the supplier undertakes, when the contract is concluded, to provide these services on a specific date or within a specific period.
Under Section 312d, Subsection 4 of the BGB the right of withdrawal does not apply to distance contracts for the supply of audio or video recordings or computer software if the data carrier supplied has been unsealed by the consumer.
3. Accessibility of the Contractual Terms and Conditions
You will receive all the subject matter of the contract, meaning the details of your order and the Terms and Conditions of Business together with the Customer Information, with the confirmation of your order. Using the print function of your browser it is also possible for you to print out the Web page with which you place your order. The text of the contract is not stored anywhere else.
4. Conclusion of the Contract
By selecting the various product groups on our Website you can view our range of goods in detail or find products with the “Search” function. There is a picture and comprehensive information for many items. You can select a product by choosing the appropriate option in the navigation. You can then click the article in the list which appears and have more information and prices displayed. If you click the “Order” button the product you have chosen will be placed in the shopping basket. You can see what is in the shopping basket at any time by going to the navigation point “Shopping Basket”. While you are ordering you can also change the quantity you want in the shopping basket or remove an article from the shopping basket. After clicking the button “To the Checkout” you will be asked to enter your data. If you are already a customer of ours you can log in with your e-mail address and password. You will be shown details of your order again and here too, you can change the details. After you have sent the form you will receive confirmation of receipt of your order. This is not yet a binding order confirmation. You will receive this by the time the goods are dispatched at the latest.
5. Information on Customer Service and Terms of the Guarantee
The guarantee is governed by the relevant statutory provisions.
6. Terms of the Contract
a. General Terms and Conditions of Business
Our General Terms and Conditions of Business as amended on 21 September 2010 apply.
b. A description of the goods and services, and details of prices are shown with the product being offered.
c. Payment, performance and delivery
You can select the details with regard to payment, delivery and performance when you order.
d. Delivery reservation
Our offers are without engagement and subject to confirmation.
The contract can be concluded only in German.
If it is possible to enter personally identifiable information, this data will be treated confidentially and in accordance with the regulations governing data protection. Personally identifiable information is collected and used only in so far as it is necessary for formulating or changing the particular contractual relationship. The user can require that he be given information at any time about his stored personal data. Furthermore he can demand that his personal data be deleted provided that the contractual relationship has been completed in its entirety and there is no stipulation that the data be kept.