General Terms and Conditions of Business
All deliveries of goods and provision of services are exclusively on the basis of these General Terms and Conditions of Business. Please refer to the particular product descriptions for details of our offers. All offers are without engagement and subject to confirmation.
2. Prices, Payment, Delivery
All prices include VAT at the prevailing rate but exclude shipping charges. You will find more information on dispatch and delivery in our details of shipping charges. There will be additional charges and also customs duties for deliveries to non-EU countries.
3. Retention of Title to Ownership
The goods remain our property until payment has been made in full.
The guarantee is governed by the relevant statutory provisions.
5. Right of Withdrawal
The following shall apply if the customer is a consumer:
Right of Withdrawal from the Contract
You may withdraw your contractual acceptance in writing (e.g. letter, fax or e-mail) within fourteen days without specifying any reasons, or – if the goods are placed at your disposal prior to the expiry of this period – by returning the goods. The period shall commence upon receipt of this information in writing but not before delivery of the goods to the consignee (not before receipt of the first part consignment where there is recurring delivery of the same type of goods), nor before fulfilment of our obligations to provide information pursuant to Article 246, Section 2 in conjunction with Section 1, Subsections 1 and 2 of the EGBGB (Introductory Act to the German Civil Code) as well as our obligations under Section 312e, Section 1, Clause 1 of the BGB (German Civil Code) in conjunction with Article 246, Section 3 of the EGBGB. The deadline is deemed to have been observed if the notice of withdrawal or the product has been sent within the prescribed period.
Am Hohen Stein 8
Fax: +49 (0)261 9215 8490
Consequences of Withdrawal
In the event of effective cancellation any goods, services or payments received by either party shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return the goods or service received either in full or in part or only in a deteriorated condition, you may have to compensate us accordingly. In the case of goods surrendered this does not apply if the deterioration of the item is solely attributable to its examination – such as would have been possible for you in a retail shop, for example. Otherwise you can avoid any obligation to provide compensation for deterioration of the item caused by utilisation as intended, by not using the item as if it were your property and by refraining from any actions which may affect its value. Goods which can be sent by parcel post are to be returned to us at our risk. You shall bear the cost of returning the goods if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed 40 euros, or where – in the event of more expensive goods – you have not rendered a consideration or a contractually agreed partial payment at the time of cancellation. Otherwise returning the consignment is free of charge for you. Goods which are not suitable for sending by parcel post will be collected. Obligations to refund payments must be fulfilled within 30 days. The deadline shall commence for you on the date you sent your notice of withdrawal or the item, and for us upon its receipt.
End of the Cancellation Information
Under Section 312b, Subsection 3, No. 6, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering or leisure services, where the supplier undertakes, when the contract is concluded, to provide these services on a specific date or within a specific period.
Under Section 312d, Subsection 4 of the BGB the right of withdrawal does not apply to distance contracts for the supply of audio or video recordings or computer software if the data carrier supplied has been unsealed by the consumer.
6. Cost of Returning the Goods when Exercising the Statutory Right of Withdrawal
You shall bear the cost of returning the goods if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed 40 euros, or where – in the event of more expensive goods – you have not rendered a consideration or a contractually agreed partial payment at the time of cancellation. Otherwise returning the consignment is free of charge for you.
If it is possible to enter personally identifiable information, this data will be treated confidentially and in accordance with the regulations governing data protection. Personally identifiable information is collected and used only in so far as it is necessary for formulating or changing the particular contractual relationship. The user can require that he be given information at any time about his stored personal data. Furthermore he can demand that his personal data be deleted provided that the contractual relationship has been completed in its entirety and there is no stipulation that the data be kept.
8. Final Provisions
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
Should any term of this agreement be invalid in part or as a whole, or later lose its legal validity, this shall not affect the validity of the remaining terms. The statutory provisions shall then apply instead of the invalid term or terms.
Information on the operating company:
Am Hohen Stein 8
Telephone +49 (0)261 - 921 584 -0
Fax +49 (0)261 - 921 584 -90
Sort code: 570 501 20
Account number: 48 00 45 01