FAQ´s
Which methods of payment are accepted?
You can pay in the I-Motion Shop using cash on delivery (COD), payment in advance, credit card (MasterCard/Visa) and PayPal.
What postage costs are there?
We ship to both addresses in Germany and abroad. You'll find details of our postage costs in our Shipping & Returns overview
Do you also accept international orders?
Items ordered can be delivered to the following countries outside Germany:
Belgium
Bulgaria
Denmark (including Faroer & Greenland)
Estonia
Finland
France
Greece
Great Britain
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Poland
Portugal
Romania
San Marino
Sweden
Slowakia
Slovenia
Spain
Czech Republic
Hungary
Cyprus
Austria
Can I use my credit card without any risk?
Shopping in the I-Motion Shop is very safe. Our security server encrypts the information to make sure that your transactions are private and protected.
Can I return items I have ordered?
You can return articles you have bought within 14 days of receipt (except for tickets). We only take back data carriers, such as CDs, if the plastic wrapping and/or the seal is undamaged. When returning an item please make sure you include your address, what you would like the item exchanged for, and your bank details for any refund.
Which address should I use for returning items?
If you would like to return or exchange any goods you have purchased (tickets excepted), please pack the parcel carefully and send it to the following address:
I-Motion GmbH
Am Hohen Stein 8
56218 Mülheim-Kärlich
Germany
Who pays for the postage costs of returning an item?
Please put enough stamps on the parcel to cover the postage. The refund will be reduced accordingly if goods are returned unstamped. The I-Motion Shop will pay for the postage costs of the items being sent in exchange.
How can I get my money back?
We will refund the purchase price of the goods you return. The postage costs already paid will not be refunded, however. Please give your bank details when returning goods. Refunds for goods returned will normally be credited to your account within one week.
How can I contact you?
You can contact our helpline from Monday to Friday from 9.00am to 6.00pm on: +49 (0)261 - 921 584 -0, or simply e-mail us at info@i-motion.ag.
